Shipping of orders on business days (Monday to Friday)
• Delivery via Colissimo in France within 1 to 3 business days
• Delivery via Colissimo in Europe within 4 to 7 business days
• Express delivery via UPS Saver within 1 to 3 business days worldwide (subject to possible delays due to customs clearance)
To estimate your delivery times via UPS, please visit UPS' website: https://wwwapps.ups.com/ctc/request?loc=en_BE
You have up to 15 days to return your item(s) in their original condition. You will be responsible for return costs.
Cosmetics products must be returned intact, unopened and in its original packaging.
Login to your Rouje account. In the section « My returns » submit a request to return an item. Select the order and the item(s) you wish to return, mentionning the reason for the return. Once your request has been submitted, go to « My returns », and click on « See return ». Please send the item(s) with label(s) still attached along with the RMA packing slip to the following address:
Please note that we need the RMA slip to identify your return.
The refund will be made within 15 days upon reception of the return and if all the conditions mentioned in the return procedure are met.
• By credit card (Visa, Mastercard, carte national)
• By Paypal